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@Ponto
It's just been a cumulation of small things and poor communication on their part.
I ordered several parts from their webshop at the beginning of last week. Easy transaction, no problem.
A couple of days later I got an email explaining they did not have one of the parts in stock (sugino 75 chainring 46t). Again no problem I replied back and decided to go for an alternative which they actually had in stock and explained I needed it that week. After waiting for a v.slow reply from Matt this was sorted. So I thought.
The other items came very fast, but as opened the package the Kashimax saddle was a completely different model to the one I ordered from their site. I emailed Matt again and asked why this was but got no reply. Four days later I then decided to email Drew, as I thought this Matt guy could be on away and later that day I got a reply apologising that they had mistakenly put an image of a different model up on the website and explained that he would be changing it to stop anymore confusion. Again no problem, the saddle that I was sent was ok. Not exactly what I wanted so slightly disappointed, but it would do the job.
Drew then emailed me to see if I had received any thing about the chainring. I replied swiftly to say no, but that I was hopping they would come the following day. No reply.
I emailed again today to ask what is happening and again no reply and no chainring.
I wouldn't be upset with whole thing if they would just get back to me a little quicker instead of waiting days at a time to get an answer back from them. I feel completely undervalued as a customer. I really don't like being that person/customer who complains and has to constantly have to email to ask what is happening.
Un-fortunately this has wrecked my whole plans for the day and the week.