Internet problems for Virgin Media customers

When it runs in our house it's pretty fast but we should be getting 60mb/s and they've consistently failed us to deliver it , fairly recently they turned up at ours without a appointment and said they'd be cutting off the internet for us until we stopped putting disruption on the network , after asking about anything we'd done around the house that might affect it and being told we had cat5 cabling going to every room,up the garden they either wanted us to remove it or we could wait for them to install a new box that allegedly stops the disruption , took them 2 days to do so no internet without tethering my phone , no refund either

How does networking your house cause network disruption? Were you sharing the connection or something and they got wise to fair usage breaches?

I'm in Ealing and get faster than that on cable.

Do you have the Superhub?

Are you running speed test whilst cabled or over wifi?

Finally, their claimed speeds are always maximum speeds - I'm not sure what the fine print says about what % of the max they have to reach though.