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@WillMelling
Well, since the problems I detailed up in the thread somewhere my connection has been perfect, always 30 or 31. I'm in N16.
It was a slog to get it sorted out but I was also refunded three months charges so my experience of Virgin is ok. Once I made contact through Facebook, and using the twitter e-mail (which is just an e-mail address, you don't need to be on Twitter) they paid attention, did what they said they would and got the problem fixed.
There are several other flats in this house with Virgin and I don't know of anyone having any longstanding problems. I guess with any ISP there will be a proportion who just get the shitty end of the stick. Threatening to leave, and meaning it, also concentrates their minds.