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@Miss_Mouse
Having a real battle with Philips at the moment - my Gaggia broke down, yet again, about 8 weeks ago, so they said they'd collect and fix it for free. I packed it up in its original box, with extra padding and the courier picked it up from mum's office. Several weeks later I hear nothing so ask them what the score is. They say it's repaired but claim it was damaged in transport due to bad packing. Totally ridiculous!
Despite many pointless phone calls and emails and now a letter from my mother to the company MD, I still don't know what's happening or if I'll ever see my machine again. I have a quiet weekend coming up so I think it's time to get stroppy...
It's a shame my whole experience of the Gaggia Classic has been tarnished by so many mechanical and now customer care problems.