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@pareasy
Thanks for your reply Yoav. Actually I was back into the shop today because they were trying to close last night and I left my bike with them...
They've now had a proper look at what happened and their mechanic feels quite confident that the threads on the hub had been overmachined and so were too fine for the lockring to grip. In answer to your question the lockrings in question are those supplied with the wheel so I don't imagine it's an issue with a different sizing.
I got straight onto Planet X who couldn't have been more wonderful and are in the process of arranging a courier to pick the wheelset up (from Paris!) to see exactly what's happened.
It seems unlikely that there was a manufacturing problem but to their complete credit they didn't start denying the possibility - I guess anything can happen and I'm sure it isn't the first time this has.
I'm not sure if it interests many people but I'll try to remember to keep this thread updated of whatever ends up happening.