Vacancy - Bikeworks Cycle Training Bookings Coordinator

Cycle Training Bookings Coordinator

About Bikeworks:

Bikeworks is a London based social enterprise that uses cycling as a tool to tackle social and environmental challenges in the community.

Bikeworks was set up to take advantage of the market opportunity represented by the rapid growth of cycling and the potential this offered to deliver strong social and environmental outcomes through the social enterprise model.

Bikeworks is looking for an individual who will thrive in a fast paced, upbeat working environment.

Scope of the role:

The role will involve working as part of the Operations Team managing Bikeworks Bikeability cycle training bookings for schools, adult one-to-ones, businesses and groups.
In practice this involves liaising with a large range of external organisations including Local Authorities and schools, businesses and individuals, whilst working alongside Bikeworks team of core and freelance staff.
As a small organisation there is a requirement for a flexible approach to working and the ability to undertake other administrative duties as required.

Salary & conditions:

• £20-21k depending on skills and experience
  
• 5 days a week full time (09.00 to 17.30)
  
• 25 days holiday
  
• Pension contribution
  
• Initial six month contract with possibility of extention
  
  
  

To apply for the job send a CV and covering letter to jen.robertson@bikeworks.org.uk

***In the covering letter please respond to each point in the person specification and job description, outlining why your skills and experience make you the right person for this role. ***

Apply by: Monday 21st October 12pm Midday
Interviews to be held 23rd – 25th October
Start date: ASAP
**Person Specification **

Essential Skills & Experience

• A minimum of one year’s employment in a related administrative role
  
• Very strong organisational skills & proven ability to manage effective office administration systems
  
• Experience of working in a busy office environment and coordinating tasks with a wide number of employees and external organisations and freelance contractors
  
• Very strong oral and written communication and interpersonal skills with an ability to manage a variety of different working relationships and personalities
  
• Strong IT office skills in MS Windows, Word, Outlook, Excel
  
• Understanding of and buy into Bikeworks organisational values as a social enterprise
  
• Attention to detail and accuracy
  
• Proactive and able to work under minimum supervision
  
  
  

Desirable Skills & Experience

• Knowledge of Bikeability cycle training and its practical implication
• Experience of working in a bookings capacity – e.g events
• Competency and experience of using other MS office applications such as Powerpoint, Publisher

Job Description
Main Duties and Responsibilities:
Coordinating all aspects of Bikeworks external bookings for cycle training

• Processing schools & adult cycle training bookings
  
• Managing training diary including allocation of instructors to jobs & communicating booking information to relevant parties
  
• Tracking budget allocation: managing various borough or project-led budgets
  
• Follow up calls: checking and confirming bookings with all parties
  
• Dealing with any customer or staff queries and issues while courses and events are taking place (e.g. sickness, weather, behaviour issues, complaints, change of information etc)
  
• Logging and processing risk assessments and road surveys
  
• Record keeping - Logging all trainees names, pass numbers, certificate distribution & producing monitoring and output data for funders and customers
  
• Initiating invoicing process
  
• Collecting feedback from customers
  
• Receiving & checking freelance staff invoices before approving for payment
  
  
  

Reporting to: Operations Manager

I'll be in touch.

This weekend is your last chance to apply if you're interested boys 'n' girls. :)

I hoped you were based in Shepherd's Bush, but you're an epic ride out east. Shame...