On-One / Planet X bikes and components

Apologies for hacking the thread (yet again) but I really need to share my frustration.

I received my irder almost 3 weeks after placing the order to find out that they have sent me the CK headset with the old logos (see attached pic).

Their listing: http://www.planet-x-bikes.co.uk/i/q/HSCKNT/chris_king_nothreadset

Pictured and made reference to the new headset!!!

I cannot wait for a replacement... I am really anxious to built the bike.

Seriously, what can I do with these guys ??

Not sure if this is the right place, but had some terrible experience with Planet X recently. Probably most furstrating online transaction, I had so far !!!

Bought a Columbus minimal 1" Carbon fork + Chris King 1" headset.

Before placing the order I gave them a call asking whether the above items were compatible and whether I would need anything else to built my bike.

They failed to mention that I would need an alternative puller since the CK comes with a starnut (not suitable for carbon fiber forks).

3 days after placing the order they came back with an email saying that they could not locate the silver CK headset in their warehouse and they asked me whether I wanted to replace with a black one.

Gave them a call asking if they could provide any alternatives in silver and when the CK silver would be back in stock. They responded that I had to go for the black or they could cancel my order and refund. They asked me to respond to the original email once I made up my mind.

I responded to the email saying that I would go for the black one.

A day latter still no shipping confirmation.

Gave them a call yet again! I asked whether my order was updated and shipped.

They responded that no one had seen my email as the person handling my case was doing reception for the day???

Asked them to update order and ship immediately!!!

They responded that since it was already Friday my order would probably have to wait until Monday.

Send an email explaining how frustrated I was asking them to post my order ASAP using courrier to make up for the whole delay.

Did not respond to this email at all.

Posted my order using regular (non courrier) service on Sunday!