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@zooeyzooey
I mean there's no reason to disparage all Evans stores based on this experience, there are lots of other reasons to shit on Evans but I would say this isn't one of them. With that said though, doing something with the wrong tools, in a way that can damage the customer's property, without consulting them is very very shit customer service. A simple "hey buddy we can bodge it for you with an X and Y but we're not going to be able to do it properly right now" would suffice. And I definitely think not giving the customer a quote before doing something that is going to cost them money is abysmal. Tantamount to me helping an old lady across the street (cliche-est cliché I could think of), and then when we get to the other side being like "that's a fiver please". Obviously there are some differences due to a shop being a retail environment where money is commonly exchanged for goods and services, but still, I think my point still stands.
Basically uninformed consent is not consent, and the shop assistant didn't even ask for consent to do things in the way he did.
(I'm probably especially bitter cause Evans rejected my application and if their current employees are this silly, why won't they hire me!)