Any question answered...

If you bought it recently, it's Ribble's problem.

Possible remedies:

• Tell Ribble you want a refund. If they say no:
  
• If you bought on it on credit card, do a charge back.
  
• If you bought it any other way, go the small claims route.
  

Bought. Last week, first use.
They say there's nothing they can do.
I told them I'm going to do some soga reading.