Internet problems for Virgin Media customers

Ha! Facebook response:

Hey Will, thanks for your eloquently put post. If you'd like to put the details of your woes onto our webform, http://virg.co/social we'll happily show you that Gerry/Jerry isn't the only person who knows his stuff. I understand it could seem a little repetitive having already made us aware of your issues on Facebook, but the form allows us to satisfy Data Protection. We look forward to helping out. - Josh

So I filled out this form. Doesn't work. Got this:

Apologies Will, it seems we're having some difficulties with the form tonight. if you could drop us an email instead at twitter@virginmedia.co.uk, we'll pick it up from there and get in touch to help. Thanks, ^Michael

Oh FFS. Current speed: 1.5 meg.