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@deleted
Another hour on the phone. Nice helpful chap in Swansea. Ending with the advice to get someone out to look at my PC as they can't do the tests they would normally do in Safe Mode because - they don't support Linux.
And would Virgin refund me the costs of getting a PC engineer out? Not bloody likely. And does that explain why the speed only drops in the evening? Not really. Is there something running in the background on my PC that might be slowing it down? I don't think so.
Essentially, they have given up. But, where is the clause in my contract that says they can only help if you have Windows or Mac? It's not there.
I feel like Lewis Carroll is my ISP.