11 days to deliver my order, a vittoria diamante pro light clincher tyre and what I find in the post? a vittoria pista instead. Very upset. No phone number anywhere to contact them on their website so I write an email to customer service and I am surprised to see an answer after only two hours BUT guess what the lady says:
"The Vittoria Diamante Pro Light and Pro Pista are identical products, however the Pista version that you have received can take a higher PSI http://www.velodromeshop.net/index.php?p=product&id=2015 they are the same product so are still suitable for your intended usage."
Now I am fuming and wonder why I decided to buy something from these very unprofessional people! Should have read other comments on here first.
SO, I have receive da reply from a customer service manager and yet again states that the vittoria diamante pro pista is the same as the pro light ignoring or failing to admit that the Pista has no puncture protection belt hence 20gr lighter and not suitable for outdoor velodrome use!
If still not happy I am offered to send the Pista tyre back recorded at my expense.
I did not expect the Velodrome Shop had such an unprofessional and rubbish customer service. Absolutely incredible for a shop specialising on track cycling.
11 days to deliver my order, a vittoria diamante pro light clincher tyre and what I find in the post? a vittoria pista instead. Very upset. No phone number anywhere to contact them on their website so I write an email to customer service and I am surprised to see an answer after only two hours BUT guess what the lady says:
"The Vittoria Diamante Pro Light and Pro Pista are identical products, however the Pista version that you have received can take a higher PSI http://www.velodromeshop.net/index.php?p=product&id=2015 they are the same product so are still suitable for your intended usage."
Now I am fuming and wonder why I decided to buy something from these very unprofessional people! Should have read other comments on here first.
SO, I have receive da reply from a customer service manager and yet again states that the vittoria diamante pro pista is the same as the pro light ignoring or failing to admit that the Pista has no puncture protection belt hence 20gr lighter and not suitable for outdoor velodrome use!
If still not happy I am offered to send the Pista tyre back recorded at my expense.
I did not expect the Velodrome Shop had such an unprofessional and rubbish customer service. Absolutely incredible for a shop specialising on track cycling.