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@raith_rusty_cog
The worst LBS is the Specialized place in Ruislip, more of a "bicycle boutique" I asked for a single speed cog the bloke looked totally mortified and brushed the request off, vile and shite! but the LBS the North Harrow shop is much better and actually seem to like bicyclists, so if you live in Ruislip go for online, if you live in Harrow its 50:50 normally on price, (I only ever buy parts)
My personal favourite is the Halfords 20% deal, reserve online, collect in store, save 20%. and they always fumble the order and let you pick something more expensive for the same price!