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@Sammy_Dodger
I do too; really pissed off about it. I also hold out some hope that a resolution can be found on the direct route...
In any case, I have had another long conversation with customer services who asserted that the baggage allowance was clearly flagged from the beginning of December (a pop up on the site alerting users to changes in the allowance apparently) and that it is also 'clear' that bikes can only be taken onboard on London - Paris/ London - Brussels routes.
I pointed out that it would take a fair amount of initiative from someone who had prior experience of travelling with a bike on Eurostar to seek this information out. So, after several visits to consult with his Manager, it was agreed in principle to refund my (non-flexible) ticket. I mentioned that I was travelling with a party, so, it appears that if we want to, we can pursue this option. I had the guy put a note on my booking to the effect that they were willing to refund, so if we decide to go ahead with this, I'll PM you all with my real name and booking reference so this can be verified when you call them up.
What a palava eh?!