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@jadias
Faraz: I have now...
The problem was with my UK bank, not my Paypal account. Trying to sort that out from another country, when they want you to provide stuff that is located in your home country, is a total fucker. I hope you can appreciate that it takes time. I wish you'd have hung on until the end of your stated day to escalate the claim, but oh well.
You now have your refund, anyway.