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@MrE
FWIW I'm with BT - monthly bill for the 'Total Broadband' with unlimited calls turns out to be cheaper than the 'calls only' package we used to have. Consistently over 7 Mb from a rural exchange in the Shropshire Hills and 10Gb monthly limit that has been more than enough given that I don't habitually download music play games or stream anything.
On the one occasion it failed I went through the helpdesk routine (which didn't sort anything) and a man in a van turned up the following day. Problem turned out to be insufficient electricity at the exchange - more an indicator of how far we are from civilization than anything else...