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@pauldmorgan
I have reported London cab drivers for this sort of thing before (I had a "Your mum's a C**t" once....) - through the official route. Without video evidence nothing will actually happen (you do get e reply though) but I'd like to think that if they make a record of the events that perhaps, if there is a large number against a particular individual, that the Hackney carriage office would take some action - perhaps at license renewal time. Wishful thinking I know.