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@df123
Dear all,
it looks like this thread is one of the most entertaining of the LFGSS forum for some, however since a lot of people are viewing this and get biased by the users that don't get the full picture, I feel obliged to clarify a few points:
Apollo, you seem to be very surprised to see one of our bikes going for almost £3000, but you have failed to acknowledge the components that went on this bike (image here http://www.bikeradar.com/road/gallery/article/london-bike-show-2013-big-gallery-ii-36243/16)
Here is a breakdown of all the parts that went on there. If you can find a bike with the same parts for less then please let us know:
So the total would be £3522.85 and this doesn't even include labour costs! So I am really curious to hear (using your words) how can we 'infuriate you' so much if all we are trying to do is make high quality custom built bikes affordable?
I appreciate our first bikes were not at the highest standards but that was over 3 years ago, things have changed a lot since and we would appreciate that people started to recognise that rather than keep slagging off genuine and passionate brands on forums.
Howard, the reason why on the bike builder it works out as a bit less is that on our bike builder we haven't yet added the Carbon forks and stem option. The bike was built for the show to show what is possible.
Edscoble, just so you know we do listen to customers and have changed our mechanics after feedback from this forum as well. We let our previous one go after he damaged one of our customers's beautiful Donohue custom builds without letting us (and the customer) know, for which we paid for the full repair and re-paint job of the frame and gave the customer a full service free of charge. The customer is more than happy with the way we dealt with this situation.
Our new chief mechanic has 12 years of experience in the industry, Cytech and weldtech certificates, and was even one of the mechanics for the Team GB Triathlon guys.
Our team always listens to constructive feedback from anyone in the bike community. So if anyone has suggestions that will help us become a better brand, feel free to contact any of us directly rather than hiding behind made up usernames on forums like this one.
All the best,
Dani