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@marcopolo
I like BLB for a lot of the stock they have and the second hand bit can sometimes throw up some gems, but I find their own branded components to be really shoddy in terms of quality. Ive had two different stems from there and both have been visibly badly made and also on both the bolts tended to loosen off. Overall most of their own stuff looks very cheap in every sense other than what you are required to hand over.
In terms of the staff, some are cool and some arent. hit or miss. Just dont take their shit, like with most bike shops unfortunately.
That's my honest opinion.