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@Scilly.Suffolk
I did, which is what prompted me to respond.
No, losing two days of your annual leave is not ok: but that is Parcel Force's fault not Charlie's.
No, being lied to by Parcel Force is not ok: but that is er,... Parcel Force's fault not Charlie's.
How could Charlie have sorted it? Once it was consigned to Parcel Force it was out of his hands: what control do you think he has over Parcel Force?
I agree that not returning your calls or e-mails is poor, but it hardly makes him a "bad trader": busy, lazy or poorly organized perhaps, but that's all.
And you still haven't explained why he is ignorant.
If people have been put in here for less (than not returning a phone call), then that's shit.