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@Scilly.Suffolk
Seems a bit off, putting CTBM in here for not returning your phone call.
What was he supposed to do? Your problem was with the courier and even that was understandable: busy at Xmas, really?
I agree that you should have had a reply, but your reaction is excessive. What's this new gripe: "...and ignorant too [sic] boot."?
Jeez, you've even got shitty with the courier for delivering it: did it occur to you that they are doing Saturdays to catch-up with the backlog?