OH Lucas, can I buy/have the broken frame and fork off you?
Hilarious response from lilly-livered Frenchies. I'd take the opportunity to remind them of their responsibilities under distance selling regulations, standard manufacturer warranty and point out that, despite their use of "quotes", they've pretty much accepted that it's not fit for purpose.
My (limited) understanding is that if it's less than 30 days old, you can pretty much return it for any reason whatsoever and get your money back.
"if wheels are bent, buy new ones" is particularly galling. 'How about you buy them for me, because you've basically sold me snake oil'.
I had to post as I was shocked at the email, but I am formulating a response along he lines that you note above.
I had to post as I was shocked at the email, but I am formulating a response along he lines that you note above.