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@Tenderloin
This seems totally trivial but I used these guys to buy some tom ford aftershave.
It never turned up, pretty much never any sign of it and they kept feeding me nonsense about where it was or who it was with. In the end I just gave up as it was a waste of time. I have since seen they are on Trust Pilot with a terrible score (if this had been there at the time, I'd have never used them)
If there are 30 negative reviews left on the site, they will show in search results and basically eff them - I'm not suggesting people do this but you know...
Also, is there anything I could do? I bought the Tom Ford from selfridges in the end - but wouldnt mind the two score back