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@mands
I go into a store and 80% of the time there's someone who has just had a puncture.
Then I hear the shop say "leave the bike and get it back in 24 hrs or whatever, and it'll cost £XXX."
I see their little face crushed, and the furrow as they determine how to get home/work and then back to the shop.
Each time I think of saying "buy a tube, step aside and give me 5 mins". Then I think, "I'm late, can't stop and help."
1. Mega-express puncture service - if you have the capacity. I'm sure those who wouldn't know how to, would pay a premium price. Ignorance is bliss...