Fixed Gear Frenzy Store - Enfield

Perhaps Alfiant may still have it.... drop him a PM.

Capital Point at Cardiff shows the following website:
http://pack-it.com/contact-us/

Perhaps you could give them a call to see if they can provide any contact details for the rental unit or whatnot.

A whois turns up the following info, so worse case scenario if you have not had a reply to numerous emails during the latter part of the week.... email them informing them that you'll be reporting the transaction, website and Michael Tarr to your Bank/Credit Card Company:
http://whois.domaintools.com/fixedgearfrenzy.com

domain: fixedgearfrenzy.com
created: 01-Sep-2009
last-changed: 01-Sep-2012
registration-expiration: 01-Sep-2013

nserver: ns1.pipedns.com 74.220.195.45
nserver: ns2.pipedns.com 69.89.16.126
nserver: ns3.pipedns.com 74.220.195.46

status: CLIENT-TRANSFER-PROHIBITED

registrant-firstname: Michael
registrant-lastname: Tarr
registrant-street1: 2 Strachey Close
registrant-pcode: RG8 8EP
registrant-state: BRK
registrant-city: Tidmarsh Reading
registrant-ccode: GB
registrant-phone: +44.1189844855
registrant-email:

admin-c-firstname: Michael
admin-c-lastname: Tarr
admin-c-street1: 2 Strachey Close
admin-c-pcode: RG8 8EP
admin-c-state: BRK
admin-c-city: Tidmarsh Reading
admin-c-ccode: GB
admin-c-phone: +44.1189844855
admin-c-email:

tech-c-firstname: Hostmaster
tech-c-lastname: ONEANDONE
tech-c-organization: 1&1 Internet Ltd.
tech-c-street1: 10-14 Bath Road
tech-c-street2: Aquasulis House
tech-c-pcode: SL1 3SA
tech-c-state: BRK
tech-c-city: Slough
tech-c-ccode: GB
tech-c-phone: +44.8716412121
tech-c-fax: +49.72191374215
tech-c-email:

bill-c-firstname: Hostmaster
bill-c-lastname: ONEANDONE
bill-c-organization: 1&1 Internet Ltd.
bill-c-street1: 10-14 Bath Road
bill-c-street2: Aquasulis House
bill-c-pcode: SL1 3SA
bill-c-state: BRK
bill-c-city: Slough
bill-c-ccode: GB
bill-c-phone: +44.8716412121
bill-c-fax: +49.72191374215
bill-c-email:

By the way, I cannot find them on a WebCHeck:
http://wck2.companieshouse.gov.uk

Good luck getting this sorted, a quick Google seems to say that people should really avoid this company.

Anyone tried this address?

Fixed Gear Frenzy
Block E,
Capital Point, Capital Park,
Parkway, Cardiff, CF32PY

Bother them on FB?
https://www.facebook.com/fixedgearfrenzy

After getting in touch with the manufacturer of my bike (nologo cycles) I finally thought i was making some headway with these guys, but no. Fixed Gear Frenzy replied to my emails for a whole saturday evening until about 1730 (as you would expect) they even agreed to provide me with compensation and said they had passed my issue onto their warranty dept. who would dispatch the replacement parts shortly and i would receive them by the following wednesday. Wednesday came and went, no parts. They emailed me on the thurs to ask whether my parts had arrived (v nice of them, almost to nice. Did they really send the parts? :s). An email sent on sunday to ask about my parts has yielded no reply as of yet... Thank you Dork Knight i will try that phone number tomorrow!

Glad to find this thread as I have almost ordered some parts of these people... Will look elsewhere...

These guys are currently busting my balls.

Hi yes this does mean something, i live just around the corner, to this place . so i took a drive down to see what it was. because i also have been having no response to my mails from Fixed Gear Frenzy.

Basically its a packing company that also does distribution, so at a guess, fixed gear frenzy has its stock here !! from what i can see. the doors were open ,and these guys distribute it for him. i did speak to someone and he was very helpful and hopefully i will be getting my Exchange.
So its not these guys fault they are just the storage and shipper, i think our messages are not getting to them for shipping.

They're still busting my balls.

Hey, whats the number on their paypal. Would be great to actually get in touch. Thanks

I've reached the end of the line trying to get my £18 back. It's not enough to bother a credit card company with.

Avoid this punk at all costs.

wish I'd looked here before ordering - what a fucking crock of shit of a company - took my money within minutes of the order but no response about delivery or any replies to emails. Given Mr Tarr till end of tomorrow to come up with the goods or the solicitor is getting a call. Cunts.

Don't know if it's worth posting this, but I was just searching for SIDI Dealers on BigBear.co.uk and look what showed up:

FIXED GEAR FRENZY Tel:
07411048595
4 Androvan Court Fax:
Cardiff Email: Click Here
S Glam Web: http://www.fixedgearfrenzy.com
CF236TF Map: View Map
http://maps.google.co.uk/maps?q=CF236TF&ll=51.519804,-3.158387&spn=0.002148,0.004128&hnear=Cardiff+CF23+6TF,+United+Kingdom&t=h&z=19

Don't know if it's worth posting this, but I was just searching for SIDI Dealers on BigBear.co.uk and look what showed up:

FIXED GEAR FRENZY Tel:
07411048595
4 Androvan Court Fax:
Cardiff Email: Click Here
S Glam Web: http://www.fixedgearfrenzy.com
CF236TF Map: View Map
http://maps.google.co.uk/maps?q=CF236TF&ll=51.519804,-3.158387&spn=0.002148,0.004128&hnear=Cardiff+CF23+6TF,+United+Kingdom&t=h&z=19

Shidi dealers. amiright?

I ordered some cranks from these guys on Monday, obviously hadn't seen this thread and now wishing I had. Got a confirmation email from them but then no mail saying anything had been dispatched since. My worry now is that their website seems to have just gone offline, as well as their other website Cycles Direct, which is where my payment was apparently sent to. Has anyone had any successful orders from them recently? Or managed to get in contact with them?

Edit: Website seems to be back online now.

I think they do look at this thread.

I had someone get in contact and issue my refund (by sending a cheque!). Good luck.

Had a lot of issues with them

However whatever was ordered. Delivered at the end

So if you have time and want to save up money the. I guess you can go for it

Please PM me if you have any issues with an order. I will get it resolved immediately. I would like to apologise to all on this thread for any inconvenience, stress or worry caused by FGF in the past. I would also like to offer any past purchasers on this thread some freebies as a goodwill gesture. Please can you PM me with your order number and name I can sort something out for you. Mike.

I placed an order with them for a wheelset a month ago, they took two weeks to turn up, and when they did they were damaged due to poor packing. They were also different rims to those pictured on the site. I've now been banging my head against the brick wall of their customer service for two weeks to try and get a refund. No luck yet. Mike did not respond to PMs through this forum.

Hi Jamie.
I am sorry I did not receive a notification of a PM. I am subscribed to the thread so got an email about your post. I have booked a collection for tomorrow. I have also processed your refund and sent you a confirmation. Sorry about the hassle.

Regards

Mike

My story in a nutshell: I purchased a bike from them in May, never got it, asked for a refund and still haven't received the money back. It's been almost two months since I asked for a refund. Their customer service is poor beyond words too. They rarely reply to emails, and their phone doesn't work at all. Lots of annoyed customers on Facebook too. Stay away from them, and it will save you lots of time and nerves.

I've only purchased from them once, and probably never will again. Their customer service is the worst I've ever experienced. They don't respond to emails, Twitter or Facebook messages. My item did arrive (eventually), but the absence of any communication or updates did worry me for a while - a very stressful online experience!

Hi, Mike. Could you please explain why I can't get my refund for the order that I made 3 months ago? Stepan.