Jobs - Post vacancies here

There's a job going at my place (Telecoms Engineering Resource Allocator - a role I actually used to do a couple of years ago before moving into Sales/Account Management). Probably around £17-£19k, if it's more than that you'll be doing better than I was. I'm on >£30k now so there is room for movement should you be capable/willing enough.

The job is ok, kind of like playing a big game of Risk with engineers across the country. PM me if interested.

Service Controller
Job Title: Service Controller
Reporting to: Customer Services Helpdesk Manager
Department: Service Centre

Job Purpose
To manage and control the day to day movements of engineers within your region to maximise productivity and meet SLAs of customers.
Main Responsibilities
• Constantly review new calls arriving in your region that require action
• Ensure faults have been adequately reviewed by Technical Support to prevent the need for unnecessary visits
• Be aware of any Severity 1 faults logged within your region that have not been passed for a visit yet and make engineers available to respond if a visit is required
• Faults have contractual response times which you should endeavour to adhere to at all times
• Ensure Chargeable calls have the required Purchase Orders before attending site
• When allocating faults you will need to match the technical complexity of the fault with the engineer who you allocate the fault to. You should also consider all alternatives to reduce unnecessary travel times
• Correct use of the Branch Plants so that you are fully aware of your daily resource
• Provide full and regular updates to Maintel customers with regards to the allocation of work to an engineer and ETA to site as well as general updates on the progression of their issue
• Respond to all emails in a timely fashion whether internal or external
• Be the first point of contact for calls from regional engineers and answer overflow service and other regional area calls
• Regularly review status of your engineers and ensure they are fully aware of their required work pattern and any developments with existing faults they are dealing with
• Monitor progress of engineers on site to maximise productivity. Highlight any day to day issues involving your engineers productivity to the relevant Regional Operations Manager.
• The Standard Operating Procedures are designed to detail the best practice to provide reliable quality to the customer and must be adhered to at all times.

Performance Standard
You will be monitored on % of Faults fixed within SLA
You will be monitored on the feedback from your engineers and customer
You will be monitored on performance feedback from the Regional Operations Managers
You will be monitored on the skills you show in managing your region effective
Review and Approval of Work
Review and approval of work will be undertaken at one-to-one meetings with the Service Centre Manager. Day to day review and approval of work will be based on feedback from colleagues and customers as well as individual intuition.

Conditions
Hours of work: please refer to your contract of employment
Location: Webber Street, SE1