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@Andrew
Yep, a full agency is one way to go. But think they mean "full" when they say "full". On one hand the fees are clear from the get go, and that helps with working out whether it is worth it. But on the other hand, there will still be bills coming to you when something goes wrong. And they still feel the need to phone you to ask what they should do, rather than just taking care of it themselves. Although I suppose it is best if they run costs past you....