I'm assuming that was signed for? As far as I know they are terrible with things that don't need to be signed for and can fit through the letterbox. That is not definitive obviously but I assume this.
So, as a counterpoint, I ordered the miche cranks they have on sale at the moment. It said on the page they were out of stock til friday the 12th. Sent an email Monday the 15th to confirm they had got them in and got a response saying yes and they would ship that day. Arrived thursday the 18th. Even got a ship confirmation email before the package. No probs bob. Judging by everyone elses experience i'd still be highly wary of using them but if you have already ordered prior to reading this thread you don't necessarily need to despair yet.
I'm assuming that was signed for? As far as I know they are terrible with things that don't need to be signed for and can fit through the letterbox. That is not definitive obviously but I assume this.