• Yep. Form gets sent to Kent, I get reference number in post. That's what she told me.

    Past two times it's actually gone like this: complain, get letter six months later telling me they'll take no further action.

    It goes to their Criminal Justice Unit in Sidcup. They should write to the registered keeper and get his details including their insurance and pass this on to you. You can then go direct to the insurers with your claim. Still an uphill struggle though.

    There is a Roger Nash living in Peabody Avenue SW1V which is the area the first part of the phone number covers. His number is 020 7821 5447. Long shot but maybe worth a punt.

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