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@spenceey
I found ebuyers service to be completely the opposite. The PC which I build using a SB motherboard had to be recalled due to a chip error on the board I understand they had to deal with 1,000's of these but I expressed that I hadn't owned it long and needed it for work.
They spoke to ASUS on my behalf and sent out the new version of the Mobo before I'd even returned mine.
Great service from ebuyer for me.