Fixed Gear Frenzy Store - Enfield

hey. same with me. ordered 1,5 weeks ago a wheel set. no response from them since then. let me know if you have any news.

Just ordered some bullhorns and grip tape from there on the 20th August, hasn't arrived. Paid £52 and they're not replying to emails, I'm not impressed.

I bought some grips from them today and I sent them an email and they replied almost instantly.

it's weird, ordered a pair of wheels from them two weeks ago and they arrived within three days. Have emailed them since then twice for the Dodici framesets and nothing, no response whatsoever.

Hmmmm it's really pissing me off now, I can't ride until I get these bars. Argh! I've even messaged them on Facebook but still, no reply...

About time? Relieved it got posted finally though, didn't want to go through a procedure to get my money back.

Well this is a joke. They sent me a message saying sorry, and "We upgraded your bars to Fyxation Rodeo Pursuits so you will be the first in the UK to have them."

I wanted these:
http://www.fixedgearfrenzy.com/track-bike-parts/handlebars/w-base-durcus-one-43-bullhorn-bar-2012-pursuit-handlebars

They sent me these:
http://www.fixedgearfrenzy.com/track-bike-parts/handlebars/fyxation-rodeo-pursuit-bullhorn-handlebars-black-25-4mm-42cm

On eBay they're £25...
http://www.ebay.co.uk/itm/Fyxation-Rodeo-Pursuit-Bullhorn-Bar-42cm-Black-25-4mm-Clamp-Fixie-Track-bike-/120970933275?_trksid=p3284.m263&_trkparms=algo%3DSIC%26its%3DI%26itu%3DUCI%252BIA%252BUA%252BIEW%252BFICS%252BUFI%26otn%3D21%26pmod%3D120912744588%26ps%3D54#ht_3277wt_1150

What do I do? They've sent me the wrong bars, and tried to compensate for being 2 weeks late by sending me bars I don't want in hope I'll be happy because it's £10 more on the website...

£25 + £25 postage mind. The ones they sent you look better, even though it is a lame cover on their part...

Refund.

Which you're entitled to because:
a) they're not the ones you ordered even if they're "better"
b) their level of service is atrocious
c) this operation sounds like a right fucking cowboy outfit. Ask them if the left hand knows what the right hand is doing.

Thanks for that guys, I sent them a message saying:

"I would like to thank you for dispatching them at long last. But this is not the item I ordered, please could I have the bars I originally purchased."

And if they do manage to ship the bars I want, I'll call it quits and will be cautious about using their website again. If they send me the bars I don't want, I'm going to ask for a refund unless they can get me the bars I want.

Worst customer service I've had, I only used the website because I couldn't find the bars I wanted anywhere else.

And they don't even have a telephone number? If anyone manages to get a phone number out of them please let me know, I'd rather discuss this over the phone to them.

It looks like they have to place an order in China first.

This is how I bought the lens - it took the company 8 days to "locate the stock", it says it's from Doncaster, but it's from Hong Kong.

Is there a difference between Doncaster and Hong Kong?

They speak English in Hong Kong.

This is what they sent me.
"Please send everything back for a refund. We will reimburse postage cost.

For the inconvenience caused we will apply a permanent 5% discount to your account."

Heh, at least they offered a refund. The bars I bought originally have now disappeared from the website.

Did a search for the bars again, came up with something weird...

http://www.fixedgearfrenzy.com/w-base-durcus-one-43-bullhorn-bar-2012-pursuit-handlebars

http://cycle.fixedgearfrenzy.co.uk/index.php?route=product/product&filter_tag=20&product_id=326

http://project.fixedgearfrenzy.co.uk/index.php?route=product/product&filter_tag=Bars&product_id=326

I ordered a bike from them on the 22 of August and it is not here yet. They have not responded to multiple E-Mails. If anyone gets a hold of these guys let me know. If they can't even get a bike to me, I'm certainly dreading a return/refund process I won't my money back for months!

I ordered a bike from them on the 22 of August and it is not here yet. They have not responded to multiple E-Mails. If anyone gets a hold of these guys let me know. If they can't even get a bike to me, I'm certainly dreading a return/refund process I won't my money back for months!

Message them on Facebook, it's the only place they've replied to me.

Message them on Facebook, it's the only place they've replied to me.

Just got an email today, got a full refund so at least that is good. thanks for the advice though :)

Just got an email today, got a full refund so at least that is good. thanks for the advice though :)

Ah nice one, my bars are yet to arrive. :(

I can't get a refund until I post them back...

Send them back by motorbike or the most expensive courier service you can find.

Was thinking of doing that, send it by 9am next day delivery. And add 100kg weights inside it haha.

Recently ordered from the same site and was wondering why my order was taking so long and found this thread and thought I would mention that I found a phone number for them if anyone wants it. I found it on the details for their PayPal account.

NOBODY ORDER FROM THEM.

It's been over a month for me, parts haven't arrived, they said they would refund but they haven't.

would really appreciate the phone number if you still have it

Bought a bike from these guys last tuesday... It arrived on thurs, unfortunately it was faulty so emailed them thursday evening and they responded in 3 mins asking for photos. since then i have heard nothing, despite sending them another email last night!
Very frustrating, the problem is very cheap to fix and i can do it myself but for me that isnt the point! A phone number would be brilliant if anyone has it?