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@heythropbikepolosoc
Allow me to illustrate the process that will have led to this situation.
(1) Cycle surgery bring in fancy new online stock to store checking service.
(2) Lock stolen from said store.
(3) Manager/Assistant manager does/does not write off stolen lock, head office does/doesn't update online system. (Delete as needed)
(4) Staff members told about neither the new online system or whether manager has bothered to write off lock.
(5) Staff member recieves only training from either abus or kyptonite and gets rest of knowledge from hearsay due to cycle surgery's training program. ("I heard Kyptonite locks below new york standard only lock on one side")
(6) You walk into the store.
In many ways, not really staff members fault.