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@middleofnowhere
That group-save saga is unbelievable. It's at the discretion of the train manager whether the bikes are carried or not, it's not up to the ticket office to pre-empt that decision. You can see how they think they might be being helpful if they really think your buying something unusable, but there has to be a point, when you're having a stand up row with your customer, that you should suspect you may have crossed out of the helpful zone.
Just a quick note about the letter, I'd try and be a bit more concise. Although you do want to sound polite and positive, if you let it get too whaffly they will be looking to file it under n for nutter before they've digested it properly.