If you have the manual for the headset, have a good look at the diagram of parts and try again. If you don't have the manual, it's probably available online somewhere. Like sdw said - it sounds very much as though something is missing / in the wrong place / upside down.
If you have the manual for the headset, have a good look at the diagram of parts and try again. If you don't have the manual, it's probably available online somewhere. Like sdw said - it sounds very much as though something is missing / in the wrong place / upside down.