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@Keramic
yep, forum definitely got them into action. thanks!
FYI, The item has been delivered! YAY! Buuut, It's been signed for by either one of the neighbours or a dodgy postman. As far as I can tell - this is the end of the matter - I'm uncertain if royal mail can be relied on to recover the parts or moneys. OK gotta get back to order some more parts, as the bike is creaking like something really creaky.