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@tbc
This thread keeps on giving. Is it really less terrifying to take a shop to court than to give them a ring? I understand some people can have irrational phobias, but you can't use that as a stick to beat a shop with!
It's not great that TFG have kept you waiting so long - but they are a real bike shop, run by real people passionate about what they do, the kind which functions best in a face-to-face scenario. Real people make mistakes and forget to check emails, which are then easily sorted out with a bit of human interaction.