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@youramericanlover
I heard good reviews about Fitzrovia as well. Dropped my bike in there for a BB service and told when to come back. So came back then and the same thing: bike untouched. I needed it for a big ride for the weekend so just took my bike unserviced. They had a power outtage apparently, but the shop assistant couldn't tell from the paper work whether anything had been done. I may try them again but not a great start. Went to my LBS as usual.
As dimi said, great people on here who deserve respect. But bad timing I suppose...