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@Dugtheslug
In response to Spotter,
Sounds like a case of the phone clearly being "not fit for purpose" and therefore a straight refund or replacement is imminent.
That's exactly what happened to my Sensation, and I got my money back no questions asked and bought something else.
If you've had it longer than a year I'm not sure what happens.
It should be this easy on contract too, but the networks do their best to muddy the waters a bit....