I was talking to my boss today and he rates novatech.
do ibm lenovo have any offerings? they tend to be build like tanks
My Lenovo had a disk error last week (even though it has a SSD in it).
It's under a £30 warranty for next-day on-site support, and whilst it took a week for them to come out (they sent a new SSD on day 1, day 2 I tested it and on day 3 a new mainboard arrived, weekend passed, day 6 engineer arrives).
What I was stunned at, was that it was likely my fault (I was running a larger and more power demanding SSD than the one they supplied, but yet they:
1) Gave me a new SSD
2) Replaced the mainboard
3) Replaced the whole case of the laptop
#2 was "just in case", and #3 was because the engineer wasn't happy the power socket had 2mm of give to it when he plugged the power in.
All of this, on-site (in my tower block), and constantly in touch with them.
I think this Lenovo is the best laptop I've ever had (an X220 with 8GB RAM), but a warranty that without too much fuss is willing to fix the laptop on-site is stunning.
I seriously rate Lenovo, love the industrial design... but add the IBM support to it and it rocks.
My Lenovo had a disk error last week (even though it has a SSD in it).
It's under a £30 warranty for next-day on-site support, and whilst it took a week for them to come out (they sent a new SSD on day 1, day 2 I tested it and on day 3 a new mainboard arrived, weekend passed, day 6 engineer arrives).
What I was stunned at, was that it was likely my fault (I was running a larger and more power demanding SSD than the one they supplied, but yet they:
1) Gave me a new SSD
2) Replaced the mainboard
3) Replaced the whole case of the laptop
#2 was "just in case", and #3 was because the engineer wasn't happy the power socket had 2mm of give to it when he plugged the power in.
All of this, on-site (in my tower block), and constantly in touch with them.
I think this Lenovo is the best laptop I've ever had (an X220 with 8GB RAM), but a warranty that without too much fuss is willing to fix the laptop on-site is stunning.
I seriously rate Lenovo, love the industrial design... but add the IBM support to it and it rocks.