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@kerley
Yes, that is a bit of a problem but nothing to do with my comment on what you can do when you do have the card.
If I ran a delivery company and the world was perfect I would insist on having the details (phone, email) of the receiver. I would then phone, email until I got a response and arrange either a time for delivery when they would be at home or to take straight to depot for them to pick it up.
Better service for the customer as no missed deliveries and the customer would also know what was going on, and cheaper for the delivery companies as they must on average deliver things around 1.5 times causing wasted journeys, managing of the packages afterwards etc,.