I got a new road bike from them, listed as having full 105 specifically listing the brakes, double chainset (specifying teeth on the chainrings too) & with higher-end 3T stem/bars/seatpost all of which made the bike look like a pretty good deal.
Bike arrived after nearly 2 weeks even though it was in stock, when chasing they just said it was "On it's way" - opened the box & it had unbranded brakes (def not 105, further research shows them to be tektro), a triple chainset that wasn't even 105 (FSA) & possibly the worst part; an integrated seat post (ie part of the frame you have to cut to size) not the specified 3T one.
When I rang to complain they were completely non-apologetic & insisted on me taking pictures even though I would assume they know what they posted - after some rather slow responses to my issues they agreed they weren't the correct parts so offered me a tiny monetary compensation or a refund - not once saying sorry & completely refusing to give me what I wanted which was just the correct brakes & chainset (I offered to fit them myself & post back the incorrect ones).
The photoshop comment was because the frame (and so integrated seat post) are white but the 3T one listed was black & in the picture on the site the bike was shown with a black seatpost.
I will not be using CRC again but obviously each to their own. I'm also not trying to get involved in the CRC vs Wiggle debate either as I'm sure people could complain about them too, there are also other shops available.
I got a new road bike from them, listed as having full 105 specifically listing the brakes, double chainset (specifying teeth on the chainrings too) & with higher-end 3T stem/bars/seatpost all of which made the bike look like a pretty good deal.
Bike arrived after nearly 2 weeks even though it was in stock, when chasing they just said it was "On it's way" - opened the box & it had unbranded brakes (def not 105, further research shows them to be tektro), a triple chainset that wasn't even 105 (FSA) & possibly the worst part; an integrated seat post (ie part of the frame you have to cut to size) not the specified 3T one.
When I rang to complain they were completely non-apologetic & insisted on me taking pictures even though I would assume they know what they posted - after some rather slow responses to my issues they agreed they weren't the correct parts so offered me a tiny monetary compensation or a refund - not once saying sorry & completely refusing to give me what I wanted which was just the correct brakes & chainset (I offered to fit them myself & post back the incorrect ones).
The photoshop comment was because the frame (and so integrated seat post) are white but the 3T one listed was black & in the picture on the site the bike was shown with a black seatpost.
I will not be using CRC again but obviously each to their own. I'm also not trying to get involved in the CRC vs Wiggle debate either as I'm sure people could complain about them too, there are also other shops available.