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@Mr_Bump
JE James a few weeks back sent me a light I paid £80 for (stated as new), I received a box that had clearly been opened by very grubby hands more than once, The light had been used as it was marked up, had no mounting bits for the battery or the light itself.
When queried they just said send it back & I insisted on a pre paid return label (under Sale of goods act it's their responsibility to pay for returns for faulty goods) which I printed out.
Hassle & time conuming and in no way should it have been advertised as new when it wasn't even complete, luckily the light was shite anyway.