Addison Lee drivers told to defy bus lane law (and to just say SMIDSY)

Actually it is effective. Complaining to Addison Lee isn't, but complaining to TfL is.

Did you know that PHV companies no longer have to do extra training at all because the view was that the level of complaints was low enough that they were unsure of the value of additional training.

Most road users regard PHV and Addison Lee amongst the worst drivers out there, and that they are incentivised to drive recklessly fast to make a poor living, rather than being incentivised to drive safely with regard to other road users.

Changing the statistics on PHV complaints for dangerous driving will alter that, and force additional training, and in the case of reporting a criminal offence will trigger action against the PHV operator.

If you're not getting all of the incidents logged then to the paper trail nerds in TfL, the PHV office and the Mayor's office... are the incidents happening and are they an issue? All stats would say no.

So log everything, every minor indiscretion, and have the public record scream that it's an issue.

Isn't it your word against an equal? Always thought you could only complain as a passenger, or was that just black cabs.