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@ExTra
I don't Know him and have only bought things from him twice, well once the stem never arrived and had to chase him for a fund. Butmu impression is that he is very disorganised and if you catch him in a good run, things get sorted and questions get answered in no time. I ordered a frame from him and it arrived within 24 hrs, but when I ordered a stem, not only it never arrived, but it took weeks with constant chaser emails to get my money back. I think some people here ought be a little harsh on him, he is a one man company and when during busy time, whenever that is, it's sort of understandable that he 'ignore' people emails etc. that said, if you put yourself out there as a trader, then there should be no excuse for not communicating well with your customers.
I don't know what to make of him, but from what I have heard from other people who have actually met him, he seems a proper gent, maybe he is just a classical example of a one man operation constantly taking on way more than what he can chew.