As ever with local bike shops, it is important not to let a couple of bad experiences deter you. Such bad experiences tend to sit among lots of good ones which don't get posted. I've known the main guys at London Fields Cycles for years and they are very sound. Do contact them about it, Ben--they'll be only too happy to look into it, as they have no interest at all in bad publicity.
I will take this opportunity to mention the good experiences I have had visiting them, very helpful and friendly.
I will take this opportunity to mention the good experiences I have had visiting them, very helpful and friendly.