If you feel customer service is not up to scratch, why not talk to the manager about it? I'm sure it's better to give feedback than to go online and ask what's the whole malarkey this 'customer service' is about.
@edscoble started
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
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If you feel customer service is not up to scratch, why not talk to the manager about it? I'm sure it's better to give feedback than to go online and ask what's the whole malarkey this 'customer service' is about.