You are reading a single comment by @BUR70N and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
@BUR70N
I am just wondering if my expectations of customer service is too high.
Yesterday I went into a local cycle shop here, Ipswich, with the intention of buying some pedals and getting some advise on shoes etc as I hear this can help with knee pain etc.
Walked in and was greated by the staff at the till, no one else in shop, went to where the shoes were and sat down on the bench and started to look at the shoes and see what size I would be and if they looked "cool" or not.
After about 10 minutes of trying on different styles, fit and a general look around I walked out no comms at all. I could hear 2 members of staff at the till just chatting no attempt to come and ask if I was ok etc.
Well I had heard that this shop had gone down hill and lets just say I won't be going there again which is a real shame as I would like to support my local shop but if they can't be bothered why should I.
So now I am thinking 5 minutes of trying things on surely was enough time to be approached? Or am I being crazy?
What are others opinions of their shops and customer service expectations?