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@BrickMan
+1 for many good things.
Had many hope products (MTB) in the past 10-15 years and on the extremely rare occasion I've actually needed something, they've either just sent it out free, or asked I send the item to them for repair/ warranty examination and just done it anyway, no quibble, quickly, and with friendly northern charm.
If there was ever a company that could be used as a business example for 'EXCELLENT CUSTOMER RELATIONS' Hope would be just that.
When I was working in a bike shop they were similarly great when dealing with orders/returns/accounts.