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@Ste_S
Birmingham is particularly shite for bike shops, lacking any good independants that have a good range of stock. Evans is probably the better shop there, and I've had a good couple of experiences.
They replaced a spoke in a Fulcrum and re-trued it for 50p (the cost of the spoke) while I waited. On Your Bike in contrast wanted to charge me for a full box of spokes (they didn't have any in) and about £10 labour on top.
Went in yesterday looking at getting something on cyclescheme, and they spent a long time doing a cycle fit and then letting me go out on a demo ride despite knowing I wouldn't be buying bike then. Something even my favourite independant elsewhere hasn't done. They did seem rather keen on selling me a BMC rather than a Cannondale though - I suspect they get better mark up on BMC as they're the sole UK agents ?