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@VanUden
I've had 2 frames done by them and while the results are brilliant the process is painful. One frame took about 6 weeks longer than quoted because of staff illness and a couple of bank holidays or some guff. However they did knock money off for me when I bitched about the delay (and suggested they make a discount out of good faith for the inconvenience). It's a pity to hear that they may be having problems as their work has always been 1st class. What number have you tried ringing?